
FAQ
General Event + Registration
When and where is the Ultragenyx Rare Family Day 2026?
When and where is the Ultragenyx Rare Family Day 2026?
Ultragenyx Rare Family Day 2026 takes place on Saturday, October 3, 2026 starting at 11:00 AM at Ultragenyx in Novato, California.
Who can attend?
Who can attend?
Rare Family Day is open to all who wish to attend.
I have an approved travel stipend, how do I register?
I have an approved travel stipend, how do I register?
Make sure you register under the Attendance Type: “Rare Family Patient with Travel Stipend.”
- The registration platform is set up to recognize email addresses for those that have an approved travel stipend.
- When you enter the email address where you received your invitation, the Attendance Type “Rare Family Patient with Travel Stipend” should automatically show up in the dropdown menu. If it doesn’t, check the email address where you received your invitation and make sure you are entering your email address correctly.
- If that doesn’t work, please contact RareFamilyDay@blineevents.com and we will help make sure you get registered correctly.
I didn’t get a travel stipend, how do I receive one?
I didn’t get a travel stipend, how do I receive one?
The travel stipend recipients have been determined by the EveryLife Foundation for Rare Diseases based on previous waitlists.
- It’s now based on an application that opens in the Spring.
We would still love to have you if you can attend! This event is free and open to the public if you'd like to join. Please kindly note that your family would be responsible for paying for travel and accommodations if you would like to attend this year.
Do I have to register?
Do I have to register?
To secure a spot at Rare Family Day 2026, please pre-register online. While day-of registration will be available, registering in advance helps us plan for the event and provides a faster, smoother check-in experience.
Pre-registration closes at 12:00 PM on October 8. After that time, online registration will no longer be available, but you're welcome to register onsite when you arrive.
Do I need to register everyone in my group?
Do I need to register everyone in my group?
Yes! Please register everyone in your group who will be attending including our youngest guests under 2 years old.
During the registration process, each person will complete a separate registration.
For patient registrations, the patient must be registered first. Once the patient's registration is complete, you'll have the option to add and register the remaining members of your group.
When do I need to register by?
When do I need to register by?
Patients and their families who have approved travel stipends: August 27
Patients without travel stipends, attendees and employees: September 30
How do I cancel or change my registration after I receive a confirmation?
How do I cancel or change my registration after I receive a confirmation?
- There is an option to modify your registration through your registration details page, which you'll be able to access through your confirmation email.
- For patients with travel stipends, please email RareFamilyDay@blineevents.com for any updates to your registration including if you’re no longer able to make it to the event.

Travel Questions
How do I book my hotel and/or flights if I have a travel stipend?
How do I book my hotel and/or flights if I have a travel stipend?
Flight bookings will be managed by AmTrav - you will be provided a link to book your flights upon registration completion.
- Airfare Limit: Up to $600 round trip per person. If your flight exceeds this amount, AmTrav will notify EveryLife and we’ll work with you to find a reasonable solution.
- Cabin Class: Economy only. If you’d like to upgrade, please first book the flight through AmTrav, then contact AmTrav customer support to request the upgrade.
- Airlines: You may book with any airline available through AmTrav.
- Travel Dates: You may select your preferred dates, but we recommend:
- Arrival by 5:00 PM on Friday, October 2
- Departure anytime on Sunday, October 4
If you choose alternate dates, you will be responsible for your own accommodations outside the official event window.
Booking Deadline: All flights must be submitted by September 4, 2026. We strongly encourage families to book within a few days of registering to ensure the best availability and flight options.
If I work for Ultragenyx, is my travel to Rare Family Day covered?
If I work for Ultragenyx, is my travel to Rare Family Day covered?
Ultragenyx employees are not eligible for company paid travel during the 2026 event.
I don’t have a travel stipend, but I will be traveling to attend. Where should I stay?
I don’t have a travel stipend, but I will be traveling to attend. Where should I stay?
Nearby hotels:
Best Western Plus Novato Oaks Inn
215 Alameda del Prado, Novato, CA 94949
(415) 883-4400
Courtyard by Marriott Novato Marin/Sonoma
1400 Hamilton Pkwy, Novato, CA 94949
(415) 883-8950
Is there parking available at the event? Are there parking fees?
Is there parking available at the event? Are there parking fees?
Yes! Plenty of parking is available at the event and there will be parking attendants to help guide you.
There is no cost to park.
Will there be transportation provided?
Will there be transportation provided?
Transportation is provided to and from the event for families with travel stipends.
- Hyatt Regency SFO has a shuttle that runs from the airport to the hotel. The 24-hour complimentary San Francisco International Airport (SFO) shuttle runs every 15 minutes from 4:00 AM until 1:00 AM and every 30 minutes from 1:00 AM until 4:00 AM. At SFO, go to the area marked "Hotel Shuttle." The bus is marked "Hyatt Regency and Marriott.”
- Shuttle transportation will be provided to and from Rare Family Day (Ultragenyx) and Hyatt Regency SFO.

Day of Mission Questions
Is there a dress code?
Is there a dress code?
October is the second warmest month in San Francisco!
The weather in Novato, where Ultragenyx is, can be a lot warmer than it is at the hotel because of the bay. Be sure to check the weather and pack accordingly to both locations.
We strongly suggest wearing sunscreen, dressing in layers to keep you warm in the morning and cool in the afternoon, and wearing comfortable walking shoes.
Will food + beverages be provided?
Will food + beverages be provided?
On Rare Family Day, food & beverage will be provided at the event including beer and wine for those 21+.
For patients with travel stipends: VISA gift cards will be provided to cover costs of food and beverage for the remainder of your travel time in California. There is a restaurant and grab-n-go area in the hotel open from 6:00 AM - 11:00 PM. While there are limited restaurants within walking distance to the hotel, many restaurants deliver to the hotel via GrubHub, DoorDash, or UberEats. If your family would like to explore, there are lots of food options in San Francisco, about a 30-minute Uber ride away. We suggest visiting Pier 39 to see iconic views, sea lions, shop, and enjoy delicious food options.
What if I have dietary restrictions?
What if I have dietary restrictions?
During registration, you can note specific dietary restrictions for the day of the event. From there we work with nutritionists and catering to accommodate. At the event, all food will be labeled. If you’re looking for something specific and need assistance, please find one of the event staff and they will be happy to help you. It’s important that every guest eats and has a comfortable experience.
Is there lost and found at the event?
Is there lost and found at the event?
Yes! The lost and found will be located at the registration and information desk. If any items do not get picked up, they will be moved to the reception desk at Ultragenyx.
If you are missing an item after the event please contact: UltragenyxEvents@ultragenyx.com.

More Questions?
I still have questions or need special assistance. Who can I contact?
I still have questions or need special assistance. Who can I contact?
Our event team is here to help!
You can email RareFamilyDay@blineevents.com directly and someone will be in touch.
